Warranty

Every new Thackery Custom Homes is covered by a comprehensive home warranty program. We are so confident in the quality of our homes, that we back it up with a one- and two-year warranties, as well as a 10-year structural warranty.

One Year (Limited Warranty)
During your first year of buying a Thackery Custom Homes, starting from closing, your home will be free from defects in materials and workmanship. Items such as appliances and heating and cooling units are covered under manufacturers’ warranties. This warranty will not cover cosmetic damage, scratches, and normal wear and tear. For a list of the most common requests for warranty service not covered see below.

Two Years (Mechanical)
During your first two years, the mechanical installations will remain defect free, including electrical, plumbing and the heating and cooling system.

10 Years (Structural)
Struc-Sure Home Warranty will make sure your new home is free from defects for certain major structural components.

Common Requests For Warranty Service Not Covered Under Your Warranty

1. PAINT
A paint touchup kit has been provided for your new home. You’ll find it in your home, or it will be given to you at closing. This kit enables you to address those minor move-in nicks, scratches, and on-going touch-ups which are not covered by warranty.

2. CAULK
As time passes, caulk will shrink. This is normal, and is best addressed by re-caulking interior and exterior areas regularly, especially “wet” areas (tubs, showers, etc.)

3. FLOORS
Upon moving in, flooring such as carpet can get dirty and stained. Also, sharp or heavy items can damage flooring surfaces, so take care not to drop or drag sharp or heavy objects. You may hear some noise when walking on the second story floor in a two-story home. This is characteristic of multi-level homes, and should be expected.

4. COUNTERTOPS
Granite looks and feels indestructible, but they are not designed for standing on or taking impact from heavy objects. Marble and laminate tops may show some markings from the manufacturing process. However, they must be protected from sharp objects, heat and abrasives. Also, take care not to allow water to stand on countertop seams as this will cause damage.

5. SHEETROCK
Settlement is normal in a new home. As this occurs, hairline cracks may form in walls and ceilings, especially in corners. This is to be expected, and these hairline cracks may be filled with a variety of products manufactured for this purpose. Hairline cracks are not the result of construction defects

6. LANDSCAPE AND DRAINAGE
Once installed, your sod, trees, and shrubs need your care and attention to flourish and enhance your home. Landscape is not a warrantable item. It is important to maintain the established drainage of your home properly. Be aware that unplanted yards can wash out with one rainfall. If you have a culvert, make sure debris is cleaned out to allow drainage water to flow unrestricted.

7. WINDOWS
Condensation forms on windows when the temperature of the frame and glass drops below the dewpoint temperature as it relates to the humidity in your home. This can occur frequently when the outside temperature is colder than the inside. Such condensation does not indicate a faulty window.

8. BRICKS
It is normal for bricks to show some mortar stain, and repeated cleaning of brick may actually damage its intended finish. Cracks and chips are also a normal occurrence in brick, and not considered a defect in the product.

9. CONCRETE
Cracks in concrete (driveways, sidewalks, patio, foundation) are a normal occurrence in nature, and will not impair the intended use of concrete surfaces. Very rarely do these cracks indicate a construction deficiency.

10. LIGHT BULBS
These are a wearable item and will need replaced when they burn out.